Responsible Gaming

Gaming Should Be Entertainment

At mkvoucher.com, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries risks and should only be enjoyed with money you can afford to lose.

We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online gambling.

Age Verification

By accessing and using mkvoucher.com, you confirm that you are:

• At least 18 years of age, or the legal age for gambling in your jurisdiction (whichever is higher)
• Not excluded from gambling by law or by any self-exclusion scheme
• Accessing this site from a jurisdiction where online gambling is legal

If you are under the legal gambling age in your country, you must not use this website. Parents and guardians are encouraged to use parental controls to prevent access to gambling websites.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate problem gambling:

• Chasing Losses: Trying to recover lost money by gambling more
• Hiding Gambling Activity: Being secretive about the time or money spent gambling
• Loss of Control: Inability to stick to set limits on time or money spent
• Neglecting Responsibilities: Gambling interfering with work, school, or family obligations
• Financial Strain: Borrowing money to gamble or using money needed for essential expenses
• Mood Changes: Becoming irritable or anxious when unable to gamble
• Tolerance: Needing to gamble with increasing amounts for the same level of excitement
• Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
• Using Gambling as Escape: Gambling to cope with stress, anxiety, or other emotional problems

If you recognise any of these signs in yourself or someone you know, seek help immediately from one of the support organisations listed below.

Self-Help Tools & Responsible Gaming Features

We provide several tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose within a specific time period
• Reality Checks: Receive periodic notifications reminding you how long you've been playing and how much you've spent
• Session Time Limits: Set a maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
• Account Closure: Permanently close your account if you wish to stop gambling altogether

To access these tools, please contact our customer support team or visit your account settings.

Support Organisations & Helplines

If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support:

United Kingdom

• GamCare: Free counselling and support for problem gamblers and their families. www.gamcare.org.uk | Phone: 0808 8020 133
• GamStop: The National Self-Exclusion Scheme. Register to exclude yourself from all online gambling operators in the UK. www.gamstop.co.uk
• National Problem Gambling Clinic: NHS-funded service in England providing assessment and treatment. Phone: 0203 651 0000

Australia

• Gambling Help Online: Free, confidential online counselling and support. www.gamblinghelponline.org.au | Phone: 1800 858 858

Canada

• Responsible Gambling Council: Information and resources for problem gambling prevention. www.responsiblegambling.org

United States

• National Council on Problem Gambling: Helpline and treatment referrals. www.ncpgambling.org | Phone: 1-800-522-4700

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA): Federal Center for Health Education providing information and resources on problem gambling. Phone: 0800 137 27 00

International

• Gamblers Anonymous: Peer support groups available worldwide. www.gamblersanonymous.org

If You Need Help

If you are experiencing problems with gambling, please seek help immediately. Problem gambling is a serious issue that can affect your financial wellbeing, mental health, and relationships.

Do not hesitate to:

• Contact one of the support organisations listed above
• Speak to a trusted friend or family member
• Visit your doctor or a mental health professional
• Use the self-help tools available on this site

Help is available, and recovery is possible. You are not alone.

Important Notice

Please note: mkvoucher.com operates outside the UK Gambling Commission's regulatory framework. Players should be aware of the reduced consumer protections that may apply. For the fullest protection under UK law, we recommend using operators licensed by the UK Gambling Commission. GamStop provides a free self-exclusion service across all UK-licensed operators and is particularly recommended for those seeking additional protection.